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Case study · Centre for Entertainment Arts

Built an L&D function: from zero to cutover, without losing a beat.

No L&D function existed. I built one, and carried it through a full institutional cutover without losing a learner.

Melissa Best, VP of Education at the Centre for Entertainment Arts
50+
Courses built out
& delivered
3mo
Operational cutover
vs. 8–12 typical
0
Service or funding
disruption
Dir → VP
Promotion arc
over three years
Summary

The decision was to build, not adapt.

I came in as an early executive hire to build the L&D function for two technical programs that didn't have one yet. The course titles existed on paper; everything that made them real did not.

When the institution restructured, I carried the L&D function through the cutover in 3 months against a typical 8 to 12, with no disruption, and grew from Director to VP along the way.

Learners collaborating at workstations in a CEA computer lab
Inside the build: learners at work in a CEA lab.
The brief
01

Build a new L&D function from scratch.

02

Move it fully online without losing quality.

03

Carry it through institutional cutover with zero disruption.

How it was done

Three moves, in order.

I worked with subject-matter experts to rebuild every course from the ground up, original materials and all. I set the direction and the bar, built some of it myself, and guided the rest.

  • CurriculumRebuilt course outlines and their training materials with SMEs; updated the program outlines for PTIB accreditation (BC's private-training regulator).
  • SystemsCo-built with the other directors: learner-of-concern process, performance plans, feedback loops, and instructor/teaching-demo evaluation.
  • ConsistencyShared templates and branding; some foundational work co-built across programs, then owned in full.

Hand me a shell and a real constraint, and I'll build the program that fills it.

The organization went through a leadership change while the function was still young. My job was to take over what existed, keep it steady through the change, and tighten how it ran, supporting 300+ learners and the instructors and mentors behind them.

  • OperationsOptimized the function I took over: clearer ownership, how decisions got made, and how the team stayed aligned.
  • ConsistencyOnboarded and supported new hires so delivery stayed consistent as the team grew.
  • ContinuityKept a multi-program operation running steadily through a leadership transition.

Stability isn't about avoiding change. It's building something steady enough to survive it.

As VP, I co-led the change management for CEA's move from Langara to KPU, working with KPU's interim Associate Dean and team to carry the function onto one set of standards. Every instructor and mentor had to re-interview for their role under the new institution, and I held the function whole through it, without losing a learner or an instructor.

Separately, I co-led CEA's expansion into Latin America, designing the post-graduate VFX programs from scratch with the Universidad del Rosario team in Bogotá.

  • CutoverMoved the L&D function from Langara to KPU in 3 months vs. 8–12 typical, with zero service or funding disruption.
  • Continuity500+ learners and ~50 staff carried through the transition with no interruption.
  • ExpansionDesigned CEA's post-graduate VFX programs from scratch for a new partnership in Bogotá, set up for a clean handoff.

I built it, stabilized it, and handed it over clean.

Content footprint

The VFX and Animation programs, rebuilt course by course.

Each square is a course. Two programs, 24 courses each, across six terms. I led the rebuild with SMEs, authored some content myself, and oversaw the rest.

1,000+Hours / program
48Courses overseen
6Terms / program
Anyone can build when things are calm. The real test is whether it holds through the hard transition.
On the transition

"When I heard how quickly this came together, I thought there must have been a lot of forethought. The work ethic, the individuals involved... it must have been a critical mass of the right people."

Petrina Arnason  ·  Councillor, Township of Langley
External validation

Named in the public record, on camera, and industry certified.

CEA's launch and programs were covered and credentialed publicly, by a federal government feature, an industry certification body, and two academic partners.

Melissa Best with the CEA and KPU team in front of illuminated KPU letters at the partnership launch
Part of the team, at the KPU launch.
Let's talk

Building or rebuilding an L&D function?

That's the work I do. If it's the work you need, get in touch.

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